Terms & Conditions

General conditions

  1. A contract shall exist between the seller; Cotswold Shutter Co Ltd (herin after referred to as the company), whose UK registration number is 12700677 and the customer as their name and address is detailed on the quotation document and/or home survey sheet.
  2. Acceptance by the Customer of a Cotswold Sutter Co quotation includes acceptance of these Standard Terms and Conditions.
  3. Quotations will remain valid for acceptance for a period of 30 days from the date of issue unless indicated otherwise


The Company Obligations

  1. The company agrees to provide the products/services and carry out the agreed work as outlined on the quotation in a timely and professional manner and in accordance with all health and safety standards.
  2. The company will at all times ensure employees carrying out any installation work are appropriately trained and qualified as necessary to undertake such work.
  3. The company will at all times hold valid Employee and Public Liability Insurance and produce this if requested by the customer.
  4. The company obligates that all materials and specifications of products supplied are of the same as those outlined and agreed in the accepted quotation.
  5. The company shall provide an estimated delivery and/or installation date at the time of acceptance. A firm delivery and/or installation date shall be agreed with the customer once the company has received the specified shutters from the manufacturing centre.


Customer Obligations

  1. The customer shall ensure access to the premises on the agreed installation date at all times between the hours of 9am-5pm (weekdays)
  2. The customer will clear the work are of any impediments including but not limited to, furniture and personal items prior to the commencement of work.
  3. Unless otherwise agreed with the company the customer shall remove all items and/or fixings which would impede the installation of the company’s shutters. Such items may include but are not limited to, curtain rails, handles, security features & opening mechanisms.
  4. After the completion of work carried out the customer must inform the company of any defects or faults within two days.



  1. The customer agrees to pay the accepted contract price including all taxes levied by the government at the time of acceptance.
  2. The customer agrees to pay 50% of the agreed contract price at the point of acceptance.
  3. The final amount will be detailed in an invoice to the customer prior to the delivery/installation date for payment which must be received by the company a minimum of two working days prior to the delivery and/or installation date.
  4. Unless otherwise agreed payment to the company will be made using one of the payment methods outlined here; BACS Transfer, Credit or Debit Card, Cheque.
  5. Payments made by BACS transfer must be to the following account:
  • Account Name: Cotswold Shutter Co Ltd
  • Account Number: 33221114
  • Sort Code: 60-83-71
  1. Payments made by cheque will only be considered paid when the funds have cleared in the company account.
  2. The company shall retain full ownership of all products until the full payment has been received from the customer.
  3. In the event that the customer does default on payment the company reserves the right to pursue any outstanding amounts through the county court and/or other debt collection services. The customer shall be entirely responsible for any additional costs incurred by using any of the previously mentioned debt collection methods.



  1. The company guarantees all installation and materials for a period of three years from the date of installation.
  2. The company shall not be liable for any reported faults or defects within the warranty period as a result of misuse, poor environmental conditions such as damp, accidents, alterations or normal wear and tear.
  3. The customer accepts that the company has not marketed or advised its shutters are to be used as a total blackout solution and that as such total light exclusion is not guaranteed.



  1. As all products supplied and installed by the Cotswold Shutter Co are made to measure and of a bespoke nature the company is exempt form the automatic 14 day cancellation period under the Consumer Contracts Regulations 2013. If an order is cancelled by the customer the following charges will apply;
  2. 50% of agreed contract price if manufacturing has begun
  3. 75% of agreed contact price if manufacturing of goods is completed.

If the customer does wish to cancel the contract the Cotswold Shutter Co must be notified in writing or electronic mail to the details provided;

1 Wellesley Close, Moreton In Marsh, Gloucestershire, GL56 0FH


  1. The company may cancel the contract with the customer if any of the customer obligations are not fulfilled leading to the installation of goods not taking place. Should this occur the customer will still be liable for the total contract value of the goods.



  1. All complaints must be made in writing and received by the company via recorded delivery or electronic mail using the same address details specified in the Cancellation section.